New Support System Guidelines

Modified on Tue, 28 Feb 2023 at 03:13 PM

Welcome to LSports Support!

In this guide, we will show you how to get the best out of your experience with the Support-Portal.

Knowledge is Power, Especially if logged in.

Our Knowledge base will likely answer all of your questions. Please note, some of the articles visible only to logged-in users.

Contacting Support

To open a ticket to our Support Team

  1. Open a ticket by clicking on the new support ticket

  2. You can monitor the status of all your tickets simply by clicking on check ticket status or on the Tickets tab, you will be able to see every phase of the ticket with complete transparency while it is being handled by the different teams and the ETA for a resolution for evert ticket you open


How to use our knowledge base

  • You can check out all the articles that are relevant to you at any time by clicking
    on the relevant article on the home page.

  • If you want to look for something specific, you can always use the search bar to get faster access to the relevant article you're looking for.


To start a chat with our customer support

  • Click on the login button on the home page

  • Click on the chatbox icon


  • Choose the correct category you need and follow the instructions to start a conversation with your support agent

1) Urgent assistance related to an existing event - Fixture ID is required.

2) Get help with Prematch event that going to start in less than an hour.

3) In-Play event not found on Monitoring page? This is the category for you.

4) For support with integration process or questions about the documentation.

If you have an urgent inquiry related to PreMatch about an event that is due to play within the next 60 minutes or less, please use the relevant topic:
Prematch Support
If you have an urgent inquiry related to an existing InPlay event, please use the relevant topic:
Existing Fixtures Support

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